ABOUT EXPRESS PET TRANSPORT
Welcome to Express Pet Transport NZ
We are a local, family-owned, and operated company taking the utmost pride in what we do. With a background in professional animal care, we at EPT know how important it is to get your beloved pets from point to point in comfort and a safe environment. Our vans are climate controlled for your pet's comfort and we take hygiene very seriously using only top-quality cleaning products between each pet, every single time, no excuses!
Each trip is driven by a courteous and helpful driver who is happy to help and go the extra mile to make your life easier. We are very passionate about animals and we love connecting each pet with their loved ones around the country, contact us today to see how we can help.
We are not a door to door service, this is our company policy and this must be adhered to.
Our meeting points are central and easy to access, we understand that we may be driving straight past your house or that you may only be 5 minutes off the road but please respect that we have our meeting points to try and keep everything straight forward and on time.
Please be ON TIME for pick up/drop off of your pet, We don’t want to be grouchy! But its also extremely unfair on the pets to be waiting, They are our absolute priority. On that note we do understand that ‘stuff’ happens so please keep us in the loop
We post any updates/time schedule changes on our facebook page only (let me know if you don’t have facebook) If you urgently need to speak to me please phone me. A lot of area has minimal reception so sometimes we are out of range but I will be back in contact – if we are going to be more than 15 minutes late to your selected meeting point we will update facebook.
Make sure you pet is bathed and is dry before entering our van, we pride ourselves on being clean and we hope you can understand that we want to keep it that way. It not only keeps everything smelling fresh but your very excited buyer is happy and ready to snuggle their new baby too!
Please pretty please do NOT feed your pet before departure. I know it seems mean but if they are car sick it is miserable for them for the entire journey – worse than being a bit hungry.
Puppy packs/items to go with your pet
We are more than happy to take these, we ask that these are very well labelled with new owners name clearly written on it. Please call me if you have any questions regarding this.
Bookings and Cancellations
Bookings slots are only confirmed once payment has been received,
If you have made a booking but wish to cancel please let us know as soon as possible
10 days or more prior to departure – you will receive a full refund
Within 10 days – you will receive a 50% refund
Express Pet Transport NZ Limited reserves the right to refund all or part payment after deduction of costs already incurred.
Please note, our timetable is a rough guideline, we will post updates on our Facebook page if there are changes to the below times. Please give yourselves enough time to get to us early. As you can imagine, we need to get through border control with the changes from Auckland to the rest of the country.
Any questions, flick me a text (with your name) Otherwise we cant wait to meet you
Want to win your booking fee back?
What do you need to do?
Head over to our Facebook page (link below) and give it a like if you haven’t already
Share our page
Once your pet is delivered – Post a review on our page
Time permitting, have your camera ready and get a quick snap with your new baby outside our van
*** Bonus entry into the competition if you post a photo on our page of you with your pet. If you feel safer doing this from home that is fine too!! We love seeing photos of your pets
Breeders – Don’t feel left out! This is for you too! Complete the above steps and you can have the option of a cash prize to the value of the booking or a free delivery voucher
Don’t have Facebook? Send me a message/photo that you are happy for me to post on my page and we will pop you in the draw!
If you have any questions, please don’t hesitate to get in touch!
What separates us from the rest?EPT have a personal touch experience We don’t overload our fleet, Our provided crates are built in and balanced. No rocking about! On top of that, we sanitise each crate every time with a high quality disinfectant. We know how important it is to get your pet from point to point in a safe and comfortable environment With a professional back ground in animal care, we understand your pets needs and requirements. Please don’t hesitate to contact us for bookings or questions. we don’t have a set route but we are happy to meet demands
Do I need to provide a crate?We provide everything! A stabilised airline approved crate for your pet to travel in, our crates have plenty of ventilation and are throughly sanitised between each pet.
Will my pet share a crate with another animal?Absolutely not, We have a strict 'one pet per crate' policy, unless requested for litter mates to travel together In addition, we don't reuse a crate within the trip for another animal, ensuring that your pet gets the cleanest possible crate for travel
What animals do you transport?Cats and Dogs is our specialty - We only transport domestic house pets! Rest assured, your new puppy or kitten wont be next to a goat/chicken etc This also mean there is no cross contamination between other species
Should I send water?We provide fresh bottled water (no tap water) so there is no risk of giving your pet contaminated water or anything being picked up along the way
Do I need to give you a kitty litter tray for my cat?We provide high grade kitty litter and kitty litter trays